FAQ / ORDERS / RETURN POLICY


Our regular store hours starting May 1st, 2022:
(subject to change)
MONDAY: 10 - 5
TUESDAY: 10 - 6
WEDNESDAY: 10 - 5
THURSDAY: 10 - 5
FRIDAY: 10 - 6
SATURDAY: 10 - 5
SUNDAY: CLOSED
 

*We'll be closed July 1 - 4 for the Canada Day long weekend* 

We are open for in-person shopping with a limited capacity of 2 shoppers at once. At this time, we encourage you to shop online & opt for curbside pickup to minimize contact and keep yourselves and our staff healthy & safe.

If ordering with curbside pickup, please specify your pickup time. We do not offer curbside pickup on days that we are closed.

Do you need to pickup your order outside of our open hours? Call us at (519) 589-7657 and we'll do our very best to accommodate

Delivery Information

Our delivery schedule is between 12pm and 6:30pm on Tuesday-Friday, and 1pm to 4:00pm on Saturday. We do not deliver on Sunday or Monday as we are closed. This may change for holidays - please refer to our store hours or contact us for specific times.

ALL deliveries require a phone number for the person receiving the item(s) as we call to arrange a delivery timeframe for all orders.

For same-day local Kitchener-Waterloo deliveries, orders must be received before 12pm Wednesday to Friday and before 11am on Saturdays. Orders received after that time will be delivered the next available day possible. For next-day deliveries for orders outside of Kitchener-Waterloo, please check with our shop for same day availability.

All of our deliveries are contactless to the front door only. Our drivers will not be entering homes or offices. The person receiving deliveries must be home and able to meet our driver at the door. No deliveries to hospitals, retirement homes, or long term care facilities during COVID-19. We are taking every precaution for our customers and our staff to ensure the health and safety of everyone.

If you can't find what you're looking for online, please call the store at (519) 589-7657 and we will do what we can to assist you.

Return Policy

Returns

We have a 10-day return policy, which means you have 10 days after purchasing your item to request a return for store credit only. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, or the name of the purchaser if you received it as a gift.

We strive to rectify any issues and to keep our valuable customers happy.  As a small business, we cannot pay shipping for returns, and we will not offer refunds on credit cards, but we will happily issue you electronic store credit instead.

You can always contact us for any return questions at hello@harpandfin.ca.  If you are returning an item to the store in person, you may be eligible for a dollar amount refund if you paid cash, but store credit is our normal policy.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.